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Stockton-on-Tees Borough Council

Big plans for an outstanding Borough

Bus lane enforcement

public transport

Vehicles that drive, park or stop in Stockton's bus lanes may be recorded by CCTV cameras.

Stockton Council will issue Penalty Charge Notices to people who illegally use bus lanes. The scheme was piloted in Stockton High Street and is now being extended to other busy routes with bus lanes.

This scheme helps make our public transport system as reliable and punctual as possible. Our bus lanes provide a clear route for buses; pedal cycles and other limited authorised vehicles, although priority is given to buses.

Reduced congestion makes the roads safer for pedestrians and cyclists.

 

What to do if you receive a Penalty Charge Notice

The council will send a Penalty Charge Notice to the vehicle's registered owner.

Please take prompt action to either pay the Penalty Charge or to register a challenge. 

 

Charges

The charge is £60, reduced to £30 if paid within 14 days.

If either an appeal or payment is not received within 28 days then the fine will increased to £90.

 

How to challenge a Penalty Charge Notice

If you feel the Penalty Charge Notice has been issued incorrectly, you can challenge it by writing to us using the address printed on the reverse of the Notice

 

How to pay your Parking Penalty Charge Notice (PCN)

Pay online

You can pay your Parking Penalty Charge (PCN) online. It is easy and secure.  We accept credit and debit cards.

You will need the 10 digit penalty charge notice number from the parking penalty notice.  

You can object to the penalty, send a message and view the Council's photographic evidence.

Online details will be available 24 hours after the penalty charge notice was issued.

 

Pay by telephone
Call our 24 hour automated telephone payments line on 0330 555 6780. Select option 3 or Parking Fines and follow the instructions given. Please have your penalty charge notice number ready as you will be asked to key this into your telephone, please replace the letters SQ with **. Calls are charged at a local rate.

 

Pay in person

Please visit the Parking and Concessionary Fares service at the Stockton, Thornaby or Billingham Customer Serivce Centres. Our opening hours are 8.30am to 5pm (Monday to Thursday) and 8.30am to 4.30pm (Friday). 

We accept credit and debit cards, cheques and postal orders.

Cheques and postal orders should be made payable to Stockton-on-Tees Council. 

The 10 digit penalty charge notice number must be written on the reverse of the cheque or postal order.

 

Pay by post

Cheques and postal orders should be made payable to Stockton-on-Tees Council. 

The 10 digit penalty charge notice number must be written on the reverse of the cheque or postal order.

Post the payment slip on your parking penalty charge with your cheque or postal order to:

The Parking and Concessionary Fares Service
Stockton Customer Service Centre
Church Road
Stockton-on-Tees
TS18 1TU

You can telephone: 

Parking and Concessionary Fares
Telephone: (01642) 528499
Fax: (01642) 526713
Email: carparking@stockton.gov.uk