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Accessibility statement for Stockton-on-Tees Borough Council’s website

This website is run by Stockton-on-Tees Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Zoom in up to 300% without the text spilling off the screen.
  • Navigate most of the website using just a keyboard.
  • Navigate most of the website using speech recognition software.
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

We are working to make our website as accessible as possible. However, we know some parts of this website are not fully accessible:

  • You cannot modify the line height or spacing of text.
  • Most older PDF documents are not fully accessible to screen reader software although we are working to fix this.


Feedback and contact information

If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille:

  • Telephone 01642 524581

We’ll consider your request and get back to you as soon as possible.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email [email protected].


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Contacting us by phone or visiting us in person

If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Call us on 01642 524581 to start the process.


Technical information about this website’s accessibility

Stockton-on-Tees Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The content listed below is non-accessible for the following reasons:

PDFs and other documents

Some PDFs are not accessible. This fails WCAG 2.1 success criterion 4.2.1.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix old PDF newsletters that might still be published and accessed through our website.

However, we are working through our PDFs in order of the most viewed/accessed first, and ensuring that most newly added PDFs (within reason) are accessible.

Issues with text

The same link text is used for links going to different destinations (for example “see more” is used in our page navigation); this fails WCAG 2.1 success criterion 2.4.4.

The colour of the text and the colour of the background are not in sufficient contrast to each other; this fails WCAG 2.1 success criterion 1.4.3.

Issues with third-party applications

Some third party applications that we commission for the website may not be Web Content Accessibility Guidelines 2.1 AA compliant. Third Party applications are out of our control. However, accessibility will be a factor on procuring third-party applications in the future.

Video content from third-party applications (e.g. YouTube or Vimeo) may not be accessible.


Content that’s not within the scope of the accessibility regulations


Online maps and mapping services are exempt from meeting the accessibility regulations.


What we’re doing to improve accessibility

We are currently working on a brand new website which will be built from the ground up. The website is going to be built to the WCAG 2.1 AA standard, with an aim to achieve AAA standard where possible.


Preparation of this accessibility statement

This statement was prepared on 5 October 2020. It was last reviewed on 5 October 2020.

This website is tested every day. The test is carried out by Silktide and the results are reviewed on an ongoing basis.

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