For Coronavirus information including the current restrictions, any disruptions to Council services, how to book a COVID-19 test and the support available for residents and businesses visit

Contact Customer Services

You can contact our Customer Service teams in the following ways:


Customer Services - Online

Visit the Most popular and Do it Online page to report requests and pay for services online. 


Customer Services - By Phone

Telephone opening times are:

Monday to Friday: 8.30am – 5pm

Saturday: 9.30am – 12.30pm

The numbers direct into our Customer Service Centres are:

  • Main Switchboard: 01642 393939 (Main Switchboard is NOT open on a Saturday)
  • Adult Education (Stockton Council Learning and Skills): 01642 527904 (not open Saturday)
  • Back On Track: 01642 524180 (not open Saturday)
  • Care for your Area Services: 01642 391959 (Including Street Cleansing/Refuse/Recycling/Highways)
  • Children's Hub: 01642 130080 (Advice, Support and Guidance)
  • Community Transport: 01642 527117 (Telephone Lines open at 8am Term Time Only)
  • Council Tax and Business Rates: 01642 397108
  • Environmental Health and pest Control: 01642 526575
  • Early Help HUB: 01642 526526 (Mon-Fri 9am - 5pm)
  • First Contact (Adults): 01642 527764
  • Homelessness and Housing solutions: 01642 528389
  • Housing Benefit and Council Tax support: 01642 393829
  • Payments (24 hours payment line): 03305556780
  • Parking and Concessionary Fares: 01642 528499 (Including Blue Badge enquiries)
  • Planning Services and Building Control: 01642 526022 (not open Saturday)
  • Private Sector Housing: 01642 527797 (not open Saturday)
  • School Admissions and Free School Meals: 01642 526605 or 01642 526606 (not open Saturday)
  • Street Lighting: 01642 526769
  • Welfare Rights: 01642 526141 (not open Saturday)

Calls to our Centres are all charged at a local rate.


Customer Services - By Email

Remember to check the Most popular and Do it Online page before emailing:

  • Website issues - For website related issues (such as broken links or if you can't find what you're looking for after using the search feature) please contact [email protected].


Customer Service Centres - In Person

Our Customer Service Centres provide an integrated first point of contact where queries will be dealt with by highly trained staff. This means that the Borough's residents can now call into one central point at either Stockton, Billingham or Thornaby Central Library rather than visiting a number of different offices.


Customer Services Centre Opening Times

Monday to Thursday: 8.30am - 5pm

Friday: 8.30am - 4.30pm

Saturday: 9.30am - 12.30pm

Stockton Customer Service Centre

Stockton Central Library and Customer Service Centre

Thornaby Customer Service Centre

Thornaby Customer Service Centre

Billingham Library and Customer Service Centre

Billingham Library and Customer Service Centre