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Stockton-on-Tees Borough Council

Big plans for keeping our communities safe

Commercial Services

In addition to our own public space surveillance cameras, we provide monitoring facilities to businesses and homes which have CCTV installations and alarm systems.

We can monitor sites anywhere in the country 24 hours a day, 365 days a year from our Surveillance Centre. Being locally based is a major benefit to local customers who can also take advantage of our response service. 

The control room is also responsible for providing a full range of services, which include: 

  • CCTV Monitoring on Private Land
  • Lone Worker Monitoring and Panic Alarms
  • Alarm Monitoring and Response
  • Key Holding Services 

If you would like to discuss any of our commercial services further, or obtain a free, no obligation quote for tailored services to meet your needs then please contact: 

The Security and Surveillance Supervisor, Stockton Borough Council, telephone 01642 528989 or email security.surveillance@stockton.gov.uk

 

Access to Footage

You have a right to access images of yourself that may have been recorded in a public place. If the CCTV footage we capture constitutes ‘personal data’ and shows any individuals who can be clearly identified, then access to footage is available and governed by the Data Protection Act. 

When any person requests to see personal data held on them, a Subject Access Form must be completed. Please note that footage is only retained for a period of 31 days before being erased. 

Stockton Borough Countil's Data Protection policy provides more information.

For further information regarding personal access to images recorded on our system, please contact:

Security and Surveillance Manager, telephone 01642 528989 or email security.surveillance@Stockton.gov.uk

 

Civil Claims

We are able to provide recordings from our public space surveillance cameras, for the purpose of civil claims between individuals or companies. The most common example of this request is road traffic collisions disputes. 

We only accept requests of this nature from either your solicitor or in some instances, your insurance company. This is to ensure that the images provided are being used for lawful purposes only.

We have a legal duty to ensure images are not disclosed unlawfully under both the Data Protection Act and the Protection of Freedoms Act.  

This is a chargeable service and the fees are:

£50.00 per hour (minimum 1 hour) to review the footage and

£50.00 per copy of the footage produced 

Please note these costs are subject to VAT at the standard rate. 

Why do we charge? 

The public surveillance camera system in Stockton on Tees is installed to deal with crime and disorder, and the staff dealing with these types of requests would normally be ensuring our communities remain safe. Income made from the charging policy in these instances is used to ensure suitable levels of staffing are consistently maintained.