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Stockton-on-Tees Borough Council

Big plans for the young people of our Borough

Public, parents and carers

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This part of the website is for parents/carers, anyone with parental responsibility, relatives, friends, neighbours and concerned adult who need information or advice.

We all have a personal responsibility to notice when a child or young person may be being abused and should pass our concerns to someone who can act to protect them.

If you have concerns that a child is being abused or neglected, or that they may be at risk of harm, you should contact one of the following services.


The Children's Hub (Hartlepool and Stockton-on-Tees)

First Contact Stockton and Hartlepool Children Services have joined in partnership to host The Children's Hub. The Children's Hub provides information, advice and guidance on services and support for children, young people and families.

Telephone: 01642 130080

Email: [email protected]


Emergency Duty Team (outside of office hours)

The Emergency Duty Team provides an out-of-hours response to emergency situations involving child protection, child care, mental health and other adult care service matters.

Telephone: 01642 524552 (For outside office hours)


In an emergency

In an emergency contact the Police.

Telephone: 999


Where is your child tonight?

A series of posters from our VEMT (Vulnerable, Exploited, Missing or Trafficked) 'Where is your child tonight?' campaign are now available. Each of them are aimed at raising awareness of issues that could place children in situations where they may be at risk of harm, engaging in anti social behaviour or making them vulnerable through the actions/decisions they make. Please share them with your friends and colleagues and use them to discuss situations with children to raise their awareness of the risks they may be taking.


Safeguarding in Sport

Safe Activity Checklist for Parents/Carers
When a child attends a new or existing sporting activity, there are a number of questions you as their parent / care should ask and things you should look for. It’s important for you to check that any sports club or activity that your child attends has your child’s safety as its priority. Even if the club seems professional, there are questions that you should ask to make sure that they have all the necessary safeguarding measures in place.

Safeguarding Policy
A good organisation will have robust and up-to-date policies & procedures in place. They will be able to provide you with information on what to do if your child has any concerns. Established codes of conducts will be in place for coaches, volunteers and young people.

Welfare Officer
The club will have a designated Welfare Officer, who may also be present to answer any questions you may have. This is the person responsible for putting into place procedures and dealing with any concerns.

Safe Recruitment
Every organisation providing sporting activities to young people must ensure they have the correct recruitment processes in place which includes interviews, references and have undertaken the appropriate police checks for their volunteers and staff.

Promoting the welfare of young people
Enquire about how the organisation promotes the welfare of children and young people. This will include: first aid provision; taking registers at beginning and end of sessions; ratios of staff/volunteers to young people; appropriate transport arrangements if required; and how they listen and respond to the views of young people.

Club Accreditation
Find out if the club has an accreditation award such as Clubmark or a National Governing Body equivalent. This will indicate that the club has achieved the minimum standard for providing a good sporting experience for young people.

Don’t be afraid to ask questions.

A good and professional organisation will already have these in place and will welcome the chance to demonstrate that they are providing a safe environment.


Useful Information

Please click on any of the links below for more information:

Messages of hate can take many forms. Extremist groups use them to recruit young people. The educate against hate website offers advice to parents in the form of questions & answers (including online safety and warning signs) as well as available resources.