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Stockton-on-Tees Borough Council

Big plans for the young people of our Borough

Children and Family Support

family hub

We offer support to children, young people and their families to make sure you get the right support from the right service at the right time.


Support for your family

Sometimes your family may need extra support from services who can work with you and your family to offer help and find solutions.

Someone who works with your child may suggest an Early Help Assessment, or you can ask for one if you think your family needs some support. The process will ensure that everybody involved with your family such as a school or health professional will work together to support an action plan that you and your family agree to.

Working through an Early Help Assessment gives you and your family a voice and gathers all the information in one form. This means you should only have to tell your story once. The assessment looks at what is already working well, but identifies the areas where support may be needed and help can be offered.

A range of help and support can be offered in areas, such as:

  • Child behaviour and establishing routines
  • Parenting advice and courses
  • Family relationships
  • Housing
  • Child development
  • Positive play and activities
  • Managing budgets/debt advice
  • Help to access training and employment

You can request support by completing the Request for Support in Early Help Form and email it to

You can also contact the Early Help Team on 01642 526526.


The Family Hub Weekend Drop- In

The Family Hub is a friendly new drop in and telephone service offering a range of support and advice to families on Saturdays and Sundays.

The Family Hub is available to anyone in the Borough and has an experienced team on hand to help.

We can help with:

  • Family relationships
  • Advice with money and budgeting
  • Housing advice
  • Parenting advice
  • Childcare options
  • Family activities and classes
  • Private appointment rooms are available to talk confidentially
  • Information on other services available across the Borough

There are toys, games and internet access available for children and young people while you chat to the team.

Saturdays 10am – 4pm: 
Drop in session and also available for phone calls on 01642 526526

Sundays 10am – 4pm: Available for phone calls only on 01642 526526

The Family Hub Address 

We are in the heart of Stockton Town Centre next to Argos.

Youth Direction, One Stop Shop, 16 Bishopton Lane, Stockton-on-Tees, TS18 2AA