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Cash office closures

Our cash offices located within Stockton, Thornaby and Billingham libraries have now closed permanently.

Reasons for the closures

Following a review of how people paid their bills, the Council found the number of people using their cash offices and the volume of payments processed had fallen by 70% since 2020. The value of the transactions has also reduced.

In recent years handling cash and cheque payments has also become increasingly expensive and now requires additional security. It is no longer cost effective to keep the offices open, and closing them will save Council Tax payers around £150,000 annually.

Pay online

You can pay online for lots of things using the Council's Pay For It service, including:

  • Council Tax
  • Business Rates
  • invoices
  • fixed penalty notices

Visit the pay for it webpage to get started.

You can also pay online for:

  • garden waste bags starting from February 2024
  • blue badges
  • school attendance fines
  • bulky household waste collections

Just search for your relevant item using the search box to get started.

Customer Services continue to provide digital support to customers who visit the centres, including help with paying for services online.

Council Tax Online

Council Tax Online is a convenient and easy way to keep track of your Council Tax account. You can make payments, amend your account details, see how much you owe and more. Visit Council Tax Online to manage your account online and ask to get your bills electronically.

Other ways to pay Council Tax

There are lots of other easy ways to pay Council Tax, including:

  • Direct Debit
  • bank standing order
  • online banking
  • over the phone 24 hours a day
  • at a Post Office or a Payzone outlet

Visit how to pay your Council Tax bill for a full list of ways to pay.

Business Rates and invoices

As well as using Pay For It, here are some other ways to pay Business Rates:

  • Direct Debit
  • at your bank using internet banking
  • over the phone 24 hours a day

Visit pay your Business Rates for more information about Business Rates.

For more information about invoices, call 01642 528385.

You can still pay in cash for Council Tax and Council invoices

If you still want to pay Council Tax or Council invoices with cash, you can.

To pay at a Post Office or Payzone store you must have a Council Tax bill, Council invoice or letter with a barcode on it. Please arrange for a document with a barcode to be sent to you.

Find your nearest Post Office or Payzone which take Council Tax and Council invoice cash payments at the Payzone website.