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Customer feedback and complaints policy

Customer feedback

The Council welcomes your feedback and wants to learn from both good and bad experiences about what we do well and when you have received a good service.

Customer feedback is coordinated by a central team. Your feedback will be acknowledged and shared with the relevant service to which your query relates to.

Comments or positive feedback are always welcome and help us to inform future service delivery; these are shared with the relevant service area.

If your feedback is specifically about an officer of the Council, it will be shared with the individual and their manager. The service area may wish to contact you to discuss your comments further, but this may not always be the case.