The Home Improvement Agency (HIA)
We provide advice, support and assistance to those who are eligible to help maintain their independence and stay warm, safe and secure at a home of their choosing.
Who can use this service?
Homeowners or private renters in the Borough of Stockton-on-Tees who:
- are aged 60 or over
- are disabled
- have care or support needs
- are at high risk of falling
Services HIA provide
Minor Adaptations Service
Our team works in partnership with Children's and Adult Social Care Services to install minor adaptations and sensory loss equipment around the home such as:
- grabrails
- banisters
- handrails
We also provide a hospital discharge service to help you return home after a hospital stay.
We provide urgent and routine minor adaptations and simple fixings to ensure safe and independent living.
If you need a care and support assessment to access minor adaptations service, contact the First Contact Team:
Handyperson Service
We provide help with low level DIY type jobs that will reduce accidents, falls and unnecessary hospital admissions. Clients who are eligible will be allowed two free labour hours within a 6 month period.
You can contact the Home Improvement Agency directly:
- telephone: 01642 526904
- email: HIA@stockton.gov.uk
How to apply
Professionals, residents and their representatives can make an application using our online form.
Tenants please note that tasks involving maintenance of the property remains the responsibility of the landlord. Social Housing Provider tenants will be signposted to their landlord if they have a similar service and requests to use the service may be declined.
Apply for Home Improvement Agency support
Modular steel access solutions
Stockton Home Improvement Agency (HIA) installs modular steel access solutions at the homes of residents following an assessment of need for equipment at their properties. Solutions such as:
- steel handrails
- platform step units
- walking handrails
The installed access solutions remain the property of Stockton-on-Tees Borough Council.
Home Improvement Agency (HIA) responsibilities
The responsibilities of the Home Improvement Agency are:
- to provide, install, and maintain the equipment
- to reserves the right to decline maintenance or replacement of equipment where damage is found to be intentional
Resident responsibilities
The responsibilities of the resident are:
- to report any faults with the equipment to HIA as soon as possible
- not to deliberately damage or misuse the equipment
- contact to arrange removal of equipment when no longer needed
Customer experience survey
Have you recently had work carried out at your home by the Stockton-on-Tees Home Improvement Agency?
We are committed to improving our standards of service where possible, and therefore would welcome your feedback on the recent work.
Complete the Stockton-on-Tees HIA customer experience survey
