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Stockton-on-Tees Borough Council

Big plans for the care we provide

Support for carers

support for older people

Carers are people who provide support to others, whether they are friends, relatives or neighbours. People receive care for many and varied reasons, including; physical disability, sensory impairment, learning disability, older people, those with mental health needs or people who have drug or alcohol dependency.

We are committed to providing a full range of quality support to assist in the valuable role that carers, of all ages, play.

Our Carers Strategy details the guiding principles behind the support offered for carers as we work to ensure Stockton residents have access to appropriate advice, support and guidance in their caring role. The strategy identifies and gives definition of a carer and includes key messages and our vision for the future.

The Care Act 2014 came into force at the beginning of April 2015, changes to the way care and support is provided in England mean carers may be eligible for support to make caring easier. 

For more information please telephone our helpline on 01642 524500 or read the Information for Carers of Adults guide.


Adult Carers’ Support Service

As from 1st January 2018, the Adult Carers’ Support Service will be provided by Stockton-on-Tees Borough Council. The Service will be open to all Carers who are 18 years of age or above who reside in the Borough of Stockton-on-Tees or live outside the Borough but the person they care for lives in Stockton-on-Tees.

If you would like further information about the support available, please contact the Adult Carers’ Support Service by telephone on 01642 524494 (direct line) or by email at


The Carers’ Hub

The Carers’ Hub is an online service for all Carers which brings together a range of information, advice and services for people who provide care and support to a friend or a family member in Stockton. It provides Carers with 24-hour online access to relevant information and includes a Self-Assessment Tool, a Wellbeing Wheel and a Register for Carers which together help Carers to find information, advice and services of relevance to them in their caring role.”


The Herbert Protocol

Do you care for someone who has dementia and worry that they might go missing? The Herbert Protocol is here to help find them if they do.

Nothing is more worrying or distressing than when a loved one or friend goes missing or doesn't return home when expected.

For people living with or caring for someone with dementia, this may be quite common. The Herbert Protocol is a national scheme adopted by Cleveland Police and other police services across the country.

It encourages carers, families, friends or neighbours, to hold information about the person with dementia that can help the police find them if they do go missing.

The basis of the scheme is for vital information about the person such as medication, description, photograph, significant places in the person's life and their daily routine, to be recorded on a form.

Visit the Cleveland Police website for further information on the Herbert Protocol scheme.


LiveWell Dementia Hub

There are a range of support services available for people living with dementia in the Borough.

For further information please contact the LiveWell Dementia Hub on telephone: 01642 527363, email: or visit the Stockton Dementia Services Guide for more information.


Eastern Ravens Trust

Eastern Ravens Trust currently provide a wide range of support to young carers who live within the Stockton Borough.

These include:

  • Respite Breaks:  time out for young carers to meet others in similar situations, take part in activities similar to their peers, group work to increase confidence and self-esteem.
  • Family Support: help for parents and guardians, including listening ear support and signposting to other agencies and services.
  • Whole Family Activities: opportunities for young carers and their families to enjoy fun activities together, reducing isolation and combating poverty.
  • Schools/Colleges: raising awareness of young carers and their issues with pupils and school staff.

For further information contact Eastern Ravens Trust by telephone: 01642 678454, email: or visit the Eastern Ravens Trust website. offers an online support service for young people, aged 18 and under in the UK, who help to look after someone in their family who has an illness, disability, drug/alcohol addiction or mental health condition.

It is a place where young carers can find other young people in a similar position, chat to each other, share their stories and hear about each other’s experiences in a safe environment.

Visit Babble the website for further information.


Stockton Information Directory

The Stockton Information Directory provides information and advice on a range of services and opportunities for adults across the Borough of Stockton. For more information regarding support for Carers and to find out about the full range of information and advice available - Visit the Stockton Information Directory.