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Stockton-on-Tees Borough Council

Big plans for the care we provide

How to make a comment, complaint or commendation about Adult Services


We try to provide the best possible service at all times. It is important that people who use our services tell us how we are doing. We welcome all comments, whether good or bad as a means of recognising and responding to your views and concerns, this helps us improve our services to you.

If you would like to talk to someone about how you have found our services, then any of our staff will listen to you, make a note of your views, and pass them on for attention. Alternatively you can contact our Customer Relations and Information Governance Team or have your say by completing one of our Comments, Commendations and Complaints forms.


Contact Information Governance

Address: Information Governance, Municipal Buildings, Church Road, Stockton-on-Tees, TS18 1LD


Telephone: 01642 527521

                  Complete the online Comments, Commendations and Complaints form               


Care Quality Commission

You can also find helpful information about the quality of social care services for adults at the Care Quality Commission (CQC). The CQC is the independent health and social care regulator for England. They check whether hospitals, care homes and care services meet national standards.

Visit the Care Quality Commission website for more information.

National Helpline: 0300 061 6161

Fax: 0300 061 6171




Healthwatch Stockton-on-Tees is the local residents’ champion for all the Health and Social Care services across the Borough. They are working with service users to get the most out of local health and social care services.

Visit the Healthwatch Stockton-on-Tees website for more information.