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Stockton-on-Tees Borough Council

Big plans for the care we provide

Where to get help and advice

benefits advice and guidance

There are many organisations providing help and advice on benefits. The details of our Welfare Rights Service, Stockton District Advice and Information Service and the Back on track crisis support scheme are shown below. You will find the majority of organisations on this page and further adult support services in our Stockton Information Directory.


Welfare Rights Service

Our Welfare Rights Service provides free, confidential, independent and impartial advice and information on welfare benefits to all Stockton Borough Council residents. The service recognises that individuals must make their own decisions and so we aim to provide you with the information to be able to exercise your rights. We provide a Telephone Advice Line and also take on general Casework representation Up To Upper Tribunal Level.

We are in Stockton Library Monday 9.30am -12pm (except the first Monday of the month), Thornaby Library every Monday 1pm - 4pm and also in Billingham Library every Friday 9.30am - 12pm.

For further information contact the Welfare Rights Service.

Advice Line: 01642 526141



Stockton District Advice and Information Service (SDAIS)

SDAIS (Citizens Advice Bureau) provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

For further information contact Stockton District Advice and Information Service.

Advice Line: 08444 111444

For mobiles: 0300 3300650

For appointments: 01642 633877

Visit the Stockton and District Advice and Information Service website for further information.


Back on Track scheme

The Back on Track scheme provides crisis support for people in immediate need, and settlement support to help people remain in the community or move back into the community after a period in supported or unsettled accommodation.

Visit our Back on Track page for further information on the scheme.


Stockton Welfare Advice Network (SWAN)

Stockton Welfare Advice Network provides free information on a range of issues affecting the people living in Stockton Borough, including information on benefits, housing, debt, and health.

Visit the SWAN website for further information on the service.


Stockton Information Directory

The Stockton Information Directory provides information and advice on a range of services and opportunities for adults across the borough of Stockton. The wide range of services include information and advice on where local groups or leisure activities are taking place, what help you can get to remain in your own home as well as housing and care home information, and much more.

Visit the Stockton Information Directory for a full range of information and advice available for adults.


Tees Credit Union

Tees Credit Union provides convenient and easy access to basic financial services like savings accounts and loans to people who live or work in the borough of Stockton-On-Tees.

Visit the Tees Credit Union website for further information.


Tax Help for Older People

Tax Help for Older People provides independent free tax advice for older people on low incomes who cannot afford to pay for professional advice.

Visit the Tax Help for Older People website for further information.


Student Finance on GOV.UK

Full-time higher education students from England can apply for finance online on the GOV.UK website. Parents and partners of students are also able to support an application online.


Food Banks

Every day people in the UK go hungry for reasons ranging from redundancy to receiving an unexpected bill on a low income. Food banks provide emergency food and support to people experiencing crisis in the UK.

Visit our Food Banks page for further information on food banks within Stockton Borough.