Stockton Council's Performance

How do the people of Stockton think we are performing?

In order to give the people of Stockton the service they need, the Council regularly consults with them through Viewpoint, the Residents' Panel for Stockton-on Tees, through "Youth Viewpoint" the panel for those under 18 and through larger surveys carried out by external companies on the Council's behalf.

In 2008 the Council commissioned Ipsos MORI - an international market research company - to undertake a survey of our residents. MORI interviewed 1,818 residents face-to-face in their own homes. You told us that:

84% of you are satisfied with the area as a place to live
72% of you are satisfied with the way Stockton Council provides services in the Borough
81% of you said that when you contacted the Council you found the staff there helpful

How does the Government think the Council is performing?

The Government has various ways of inspecting the services the Council provides at Stockton.

Last year the Council was inspected under the Comprehensive Performance Assessment process(CPA). The CPA looks at all the Council's services and its core management functions and gives a score. The Audit Commission judged that Stockton Council is "improving strongly and demonstrating a 4 star overall performance". You can find out more about CPA by accessing the links on the left of this page.

The Government also requires the Council to measure its performance through a range of performance indicators covering its services. Performance against national and local indicators is reported in quarterly performance monitoring reports which are reported to elected members and can also be accessed on this website. See the link to the left of this page - "Quarterly Performance Monitoring".

How will the Council continue to improve?

The Council is committed to continuously improving its services in a number of ways:

Quarterly Performance Monitoring reports show progress on key priority areas and highlight 'areas of concern' which are then reported to Council Members
Comprehensive Performance Assessment improvement plan which has been integrated into the Council Plan
The Sustainable Community Strategy
The Council Plan
Service Improvement Plans
Consultation exercises are constantly being carried out and the Council will act on the findings