You can use social care's complaints procedure if you are a recipient of the service, a parent, carer, relative or anyone else who has sufficient interest in the service user's welfare. You should make your complaint within 12 months of the incident about which you want to complain. We can in some instances consider your complaint if the incident occurred more than 12 months ago we will inform you upon receipt of your complaint. If you require advice and support the following organisations may be able to help: For Adults Representation Advocacy Service, Bath Lane, Stockton-on-Tees. TS18 2DS Telephone 649700 For Children NYAS (National Youth Advocacy Service). Freephone 0800 616101 |
