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I am not sure when my mortgage is due to be paid off. How and from whom can I obtain this information? |
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The expiry date of your mortgage is held on your mortgage account and information on this can be obtained from the Housing Advance Section. See How to Contact us or alternatively complete our Enquiry Form with details of the information you require. Note that if your account has been in arrears repayment of your account may continue beyond the term of years originally taken.
I would like to pay off the balance on my mortgage. What do I need to do?You will need to request a redemption figure. See How to Contact us or alternatively complete our Enquiry Form. A redemption figure will usually be calculated and sent to you within five days of your request. As well as the redemption figure you will receive a letter explaining how to pay the associated legal fees, how to obtain your deeds and action that you should take to arrange your own building insurance. For further information see Paying off your Housing Advance.
My repayments have fallen into arrears. How can I arrange to pay?You should contact the Housing Advance Section to agree an arrangement to clear the arrears. See How to Contact Us or alternatively complete our Enquiry Form.
I have lost my payment card / statement. Can I get a copy?A copy payment card / statement can be provided within a couple of days of your request. See How to Contact Us or alternatively complete our Enquiry Form.
I need to make a claim against the insurance policy. What should I do?You will need to complete an insurance claim form. These are available from the Housing Advance Section. See How to Contact Us or alternatively complete our Enquiry Form. You may wish to contact the insurance company in respect of your claim. For full contact details together with the policy number see Insurance.
I need to advise you of a change in circumstances. What information do you need?If the change in circumstances relates to a name change or change of address to a care of address we will require confirmation of this in writing or by email. If a change has occurred as a result of a death we will require a copy of the death certificate to apply the change to the account. See How to Contact us.
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