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Home > Help and Advice > Housing FAQs
Housing FAQs
Council Housing FAQs
Council Tax FAQs
Disabled Facilities Grant FAQs
Home Repair Assistance FAQs
Homelessness FAQs
Houses In Multiple Occupation FAQs
Houses In Multiple Occupation Registration FAQs
Housing Benefits FAQs
Local Authority Adaptations FAQs
Low Cost Essential Adaptations FAQs
Mortgage FAQs
Renovation Grant FAQs
Urban Regeneration FAQs
Urban Renewal FAQs
Housing FAQs
Council Housing FAQs
How do I contact Tristar Homes?
Council Tax FAQs
I am on a low income. Can I get a reduction in the amount of Council Tax I pay?
When Do I Have To Pay My Council Tax?
Why do I have more Council Tax to pay than my neighbour/ friend/relative?
Disabled Facilities Grant FAQs
When will I find out if I have a contribution to pay towards the cost of the works?
Who decides what adaptations I will receive?
Home Repair Assistance FAQs
By going onto the enquiry list, does this mean I will get grant assistance?
Do I have to use the Council's Agency Service?
What happens now with my enquiry for grant assistance?
Who is eligible for Home Repairs Assistance?
Who is responsible for carrying out repairs to my home?
Homelessness FAQs
Are there different types of supported housing?
Are you Homeless or about to become Homeless
Can I be considered for a Council property as well as an RSL home?
How much do I have to pay?
I am experiencing domestic violence. Who can help me?
I am having difficulties coping in my present home due to my medical condition
I feel that I am a victim of harassment or illegal eviction. What should I do?
I have completed a medical form, what happens now?
I have completed a reassessment form on medical grounds. What happens now?
I have expressed a wish to be considered for an RSL property. What happens now?
I made an application on medical grounds but was turned down. My health has since deteriorated. What do I do now?
I've had an interview with a Housing Options Officer, what happens next?
Is there a leaflet with information on where the RSLs have homes?
Is there anything else I need to know?
My landlord refuses to accept my rent, what can I do?
Social Need - I am experiencing extreme hardship in my present home. What can I do?
What can you expect from your landlord?
What if the permanent accommodation I am offered is unsuitable?
What is harassment?
What is illegal eviction?
What will be expected of you as an assured shorthold tenant?
Where can I find a privately rented property?
Which Documents do I Need?
Who decides where the money is spent?
Who do I contact to be considered for an Registerd Social Landlord (RSL) home?
Who pays for Supporting People
Who pays for the support service?
Will I be placed in temporary accommodation?
Houses In Multiple Occupation FAQs
What is a House in Multiple Occupation?
What is the Decent Homes Standard and what works can I choose from?
Houses In Multiple Occupation Registration FAQs
How do I apply to register?
What happens to HMO's which are exempt?
What if I don't apply to register?
What standards will have to be met?
Which Houses in Multiple Occupation are exempt from registration?
Housing Benefits FAQs
How can I apply for benefit to be paid directly to me?
How can I claim Housing/Council Tax Benefit
How can I get rent arrears from my tenant's Income Support or JSA?
How can I input my rent levels into the Rent Service database?
How to work out your tenant's LHA rate
I want to know about my tenant's benefit claim
Pre-Tenancy Determination
What is second adult rebate?
Local Authority Adaptations FAQs
Can a tenant of a Tristar property apply for a Disabled Facilities Grant as well?
Low Cost Essential Adaptations FAQs
How are the works provided?
What if the works cost more than £1000.00?
Mortgage FAQs
I am not sure when my mortgage is due to be paid off. How and from whom can I obtain this information?
Renovation Grant FAQs
By going onto the enquiry list, does this mean I will get grant assistance?
Do I have to use the Council's Agency Service?
What happens now with my enquiry for grant assistance?
Who is eligible for a Renovation Grant?
Urban Regeneration FAQs
As a Landlord what will the benefits be to me?
If I accept financial assistance from the Council I must reference my tenants. Why must I do this?
If I don't comply with the conditions attached to the provision of financial assistance, what will happen?
What if I decide to sell my property after the improvement works have been carried out, will I be penalised?
What is an Environmental Facelift Scheme and what will it achieve?
Why do I need to issue a tenancy agreement?
Urban Renewal FAQs
Are there any catches?
Can I organise or undertake the work myself?
Can my home be repossessed if I cannot repay the loan?
How does Enhanced Home Improvement Assistance work?
Is there a limit to the amount of funding I can apply for?
What if I can't provide my 50% contribution
What if I have recently received grant assistance from the Council or have made an enquiry for grant assistance?
What if my home already meets the Decent Home Standard
What if my home would benefit from several of the types of work on offer?
What is Enhanced Home Improvement Assistance?
Who is eligible under this scheme?
Who will arrange and provide the loan?
Who will organise this work?
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