Pupil Student and Support have revised their standards We will now reply to your letters within 5 working days and emails within 1 working day. The reason we revised our standards was because over the last year the section has consistently responded to correspondence and emails within a shorter timescale set out corporately which are Phone calls answered within 5 rings Letters acknowledged within 10 working days Emails acknowledged within 1 working day Our aim is to improve services. |
