Environmental Advice FAQs - Stockton Borough Council


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Environmental Advice FAQs

Air Quality FAQs

Animal Health FAQs

Asbestos FAQs

Becks, Watercourses, Culverts and Gullies FAQs

Building Control FAQs

CCTV FAQs

Dog Fouling FAQs

Domestic Refuse FAQs

Drains and Sewers FAQs

Dumped Rubbish and Flytipping FAQs

Food Premises Registration FAQs

Horticultural Services FAQs

Household Waste and Community Recycling Centres FAQs

Kerbside Recycling Collection FAQs

Environmental Advice FAQs

Air Quality FAQs

How do I find out further information on air quality in general?

What can be done to improve Air Quality?

What is Stockton Borough Council doing to assess air quality?

What is the air quality like in the Borough today?

Which air pollutants are measured and how do they affect your health?

Animal Health FAQs

How do I get my animal back?

How do I know if a boarding kennel or cattery is licensed by the authority?

How does the chip work?

How much does the microchipping cost?

If I have concerns about the welfare of an animal , what should I do?

Is it permanent?

What do I do if I find a dog?

What do I do if I have a food complaint?

What do I do if I have lost a pet other than a dog?

What do I do if I want to re home a stray dog?

What if I am no longer able to keep/look after my animal?

What is microchipping?

What will the Animal Welfare Service do?

Where can I get it done?

Will the Animal Welfare Service look after my animal for a period of time, e.g. while I am on holiday or in hospital?

Asbestos FAQs

How do I dismantle and dispose of asbestos Garages and Guttering?

How do I dispose of asbestos cement material?

Is asbestos dangerous?

What is Asbestos?

Where in my house can I find Asbestos materials?

Becks, Watercourses, Culverts and Gullies FAQs

How do I report a blocked gully?

How do I report a problem associated with a watercourse?

Building Control FAQs

Do I need approval for electrical work?

Do I need approval to convert my garage into a room?

Do I need approval to install or alter a heating appliance?

Do I need approval to make internal alterations within my house?

Do I need approval to renew existing windows?

Do I need Building Regulation Approval to construct a carport?

Do I need Building Regulation Approval to construct a conservatory?

Do I need Building Regulation Approval to construct a garden room?

Do I need Building Regulation Approval to construct a porch?

Do I need Building Regulation Approval to convert my loft into a room?

Do I need Building Regulation Approval to insert cavity wall insulation?

Do I need Building Regulation Approval to install or alter the position of a bath, w.c. etc.?

Do I need Building Regulation Approval to install or alter the position of a heating appliance?

Do I submit Full Plans or a Building Notice application?

Is Planning Permission the same as Building Regulation approval

What problems occur when building near trees?

Why might my plans be rejected?

CCTV FAQs

How many CCTV cameras do we monitor in the Borough?

Dog Fouling FAQs

Can I request the provision of a dog bin?

How can I report anything to do with dog fouling bins?

How often are litter bins and dog bins emptied?

What is the Council doing about dog fouling?

Where can I put my dog mess when I am out?

Where can I report a dog bin that needs emptying or has been vandalised?

Where else other than a dog bin can I dispose of my dog waste?

Who is responsible for cleaning up dog mess?

Domestic Refuse FAQs

Can I have a supply of black bags?

Can I have an extra wheeled bin?

Can I put business waste in my household wheeled bin?

How often is my general household waste collected

I have just moved into a new build house and I don't have a wheeled bin

My wheeled bin has been broken by the collection crew, do I have to pay for another?

What is my collection day and how often is my rubbish collected?

What is the cost of a replacement wheeled bin or bin lid?

What time does my rubbish have to be out?

Where do I have to leave my bin to get it collected?

Why do I have to pay for a replacement wheeled bin?

Will you take extra bags of rubbish that I leave at the side of my wheeled bin?

Drains and Sewers FAQs

Can I obtain maps of my drainage system?

How do I know if my drains/sewers are blocked?

What do I do if I think the blockage is in the public sewer (usually situated in the middle of the road or back street)?

What do I do if my drain or private sewer is blocked?

What if more than one household is affected by the blockage and nobody is willing to pay for it to be cleared?

Who is responsible for maintaining/clearing the drains?

Who is responsible for maintaining/clearing the public sewers?

Who is responsible for the adoption of the sewers?

Dumped Rubbish and Flytipping FAQs

Does the Council move rubbish that has been dumped on private land?

Does the council prosecute people caught flytipping?

There is dumped rubbish in my area

Food Premises Registration FAQs

Food Premises Register - How do I register?

What happens to the information I give on the Food Premises Registration form?

What is the Food Premises Register?

When do I need to change my Food Premises Register details?

Who needs to register in the Food Premises Register?

Horticultural Services FAQs

How often do grassed areas get cut?

I am unable to maintain my own garden, can I get some help with it?

The grass has been cut but a piece of land has been missed.

There are weeds on the public footpath/highway

Household Waste and Community Recycling Centres FAQs

Can I take my business waste to the Household Waste Recycling Centre?

Can I use a van to take household waste to the Household Waste Recycling Centre?

The recycling bins/bottle banks at the recycling centre are full.

What can I recycle at the Household Waste Recycling Centre?

What time is the Household Waste Recycling Centre open?

Where is the Household Waste Recycling Centre?

Kerbside Recycling Collection FAQs

Can I get a new recycling collection calendar?

Can I have a lid for my box?

Can I have a new recycling box and/or bag?

Do I have to pay for additional boxes if I wanted them?

Do I have to put my box out every 2 weeks?

How often is my recycling waste collected?

I need help to put out my recycling box and bag

My recycling box and/or bag hasn't been returned after collection

My recycling box hasn't been collected

One recycling box is not large enough.

What day will my recycling be collected?

What things can I recycle in my box and bag?

What time should I put out my recycling box or bag for collection?

Where should I put my recycling box on collection day?

Why do I need a box and a bag? Can't I just put my paper into the box?

Land FAQs

What is contaminated land?

Light Pollution FAQs

Are there alternatives to making a light pollution complaint?

How can I make a light intrusion complaint?

What can I do about a light problem?

What happens after I make a light pollution complaint ?

Litter FAQs

Do you assist the community with litter-picking events?

Do you prosecute for fly-tipping / littering?

How often does my street get cleaned?

Paint has been spilt on the road/footpath.

The grass has been cut by the council but there are cuttings all over the path.

The recycling crew have dropped litter whilst they were collecting in my street

The refuse collection team have dropped rubbish on the road

There are leaves that need sweeping

Memorial Safety FAQs

How are memorials tested?

What should I do if I think my memorial might be unsafe?

What will happen if the memorial is found to be unsafe?

Why are memorials being tested?

Noise Problems FAQs

Are there alternatives to making a noise complaint?

How can I make a noise complaint?

What can I do about noisy neighbours?

What is the Council doing to reduce the number of noise complaints?

What noise problems will Environmental Health investigate?

Pest Control FAQs

I think I have got fleas and I am concerned for the welfare of my family?

What can I do to prevent vermin entering my house?

Where in my garden is it possible that rodents may be active?

Pollution FAQs

What can be done about water pollution?

What can I do about problems of dust, fumes, odours and smoke?

What is a smoke control area?

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