Register Office Complaints
We very pleased and proud that the majority of our customers are satisfied with the services we offer. We strive to deliver the highest quality service to all of our customers, but where our service does not meet customers' expectations, we really appreciate hearing about it. This means that we can continue to develop and improve our services to meet the needs and wishes of our customers.
Here are some of the comments we have received and the steps we have taken to address the concerns that you have brought to our attention:
You said...
...that you thought you had to wait too long between telephoning to make an appointment and the appointment itself.
We responded...
...by training additional staff to register births and deaths, which meant we could offer more appointments each day. We also opened an additional facility for birth and death registrations at the University Hospital of North Tees, to allow greater flexibility.
You said...
...that you were disappointed that you would have to take time off work to attend an appointment to give Notice of your intention to marry or form a civil partnership, or wait for one of our very popular 'after hours' appointments on Thursday evenings.
We responded...
...We are currently conducting a review of our office opening hours and hope to be able to offer Saturday morning appointments in the near future.
