At Stockton's Tourism Service and Tourist Information Centre we promise:
- To provide full, clear and correct information and services tailored to the needs of visitors.
- To answer the telephone within 5 Rings
- To respond to messages on answer phones within 24 hours
- To answer letters and E-mails within 10 working Days
- To ensure our centre is accessible to all users
- To handle all accommodation bookings within 24 hours
- To be both expertly informed and impartial
- To provide free tourism literature within a designated 50 mile radius
- To facilitate a minimum of at least two network events for local tourism based organisations per year
- To offer a minimum of two training courses to local tourism based organisations per year
- To produce at least two tourism based publications per year
- To attend at least 5 national events or exhibitions representing the area
- To open our tourist information centre an average of 45 hours a week
We are continuously monitoring our service standards, if you have any comments or suggestions about our standards please contact using the details on the left of this page.
At Stockton's Tourism Service and Tourist Information Centre we promise:
- To provide full, clear and correct information and services tailored to the needs of visitors.
- To answer the telephone within 5 Rings
- To respond to messages on answer phones within 24 hours
- To answer letters and E-mails within 10 working Days
- To ensure our centre is accessible to all users
- To handle all accommodation bookings within 24 hours
- To be both expertly informed and impartial
- To provide free tourism literature within a designated 50 mile radius
- To facilitate a minimum of at least two network events for local tourism based organisations per year
- To offer a minimum of two training courses to local tourism based organisations per year
- To produce at least two tourism based publications per year
- To attend at least 5 national events or exhibitions representing the area
- To open our tourist information centre an average of 45 hours a week
We are continuously monitoring our service standards, if you have any comments or suggestions about our standards please contact using the details on the left of this page.
