Complaints Procedures - Schools

What can you do if you have a concern or complaint about a school?

The Governing Bodies of all maintained schools are required to have, and to publish, procedures for dealing with complaints relating to the school. Some complaints are covered by special (some of them statutory) procedures. For example, applications for school places, exclusions from school, special educational needs provision.

Whatever the complaint maybe, the important thing is to talk to someone at school as soon as possible. This maybe the class teacher, Deputy Headteacher, Headteacher. Hopefully this will be all that is needed to solve the problem. If, however, you feel you need to make a formal complaint, you will need to follow the school's complaints procedures, which will be available from the school.

Links to all schools can be accessed via the Schools Finder Website where email addresses/contact numbers can be obtained.