Pupil & Student Support - service standards
We will now reply to your letters within 5 working days and emails within 1 working day.
The reason we revised our standards was because over the last year the section has consistently responded to correspondence and emails within a shorter timescale set out corporately.
- Phone calls answered within 5 rings
- Letters will be responded to within 5 working days
- Emails acknowledged within 1 working day
Our aim is to improve services. Please see below any comments, commendations and complaints we have received for 2000-2010 & 2010-2011.
Additional Resources
Service Standards Folder
Service standardsIf you have problems accessing the Adobe PDF downloads then click here for help
Pupil & Student Support - service standards
- Academies Admission Policies
- Apply for a school place online
- Choice Adviser
- Co-ordinated admission arrangements
- Primary school admissions
- Pupil & Student Support - service standards
- School admission appeals
- School admission arrangements 2013 - Admission numbers and new draft admissions and appeals codes
- School admissions consultation
- School Transfers - some frequently asked questions
- Schools in the Borough
- Secondary School Admissions
- Stockton-on-Tees school admission forum
- Voluntary Aided (VA) admissions policies
