Pupil Student and Support have revised their standards
We will now reply to your letters within 5 working days and emails within 1 working day.
The reason we revised our standards was because over the last year the section has consistently responded to correspondence and emails within a shorter timescale set out corporately which are
Phone calls answered within 5 rings
Letters acknowledged within 10 working days
Emails acknowledged within 1 working day
Our aim is to improve services.
