Suggestions, Comments and Complaints

Tell Us What You Think

Your comments and suggestions have helped us to continuously improve the service we offer you.

Suggestions and Comments

We would be grateful for any comments you have on the service we provide, suggestions as to how it can be improved or questions you would like answered.

Complaints

Staff in the School & Governor Support Team are committed to providing high-quality services. However, there are times when things may not go as planned and if this happens, the service would like the opportunity to apologise and put things right.

If you are ever dissatisfied with the service you receive, please let a member of the School & Governor Support Team know. You can contact them by phone, in writing or by e-mail. You will normally receive a full response within five working days and a member of staff will contact you after this (usually by phone) to see if you are satisfied with the response.

If you are not satisfied with the response you can send a formal complaint in writing to the School and Governor Support Manager. You will receive an acknowledgement and, following an investigation, you will get a full response within 10 working days.

If the complaint is still not settled to your satisfaction you can write to the Corporate Director of Children, Education and Social Care to explain why you are not satisfied. You will receive an acknowledgement and then a full response within 20 working days. You will also be told about your right to complain to the Local Government Ombudsman.