Customer Service Charter Results

Our aim is to make the process of contacting us as easy and as simple as possible. Our Customer Service Charter is part of that process and sets out the level of service you can expect once you contact us.

Here you will see how we monitor our service charter and details of our current and past performance. To view these details please choose from the downloads at the bottom of this page.

Additional Resources

Private Sector Housing Customer Charter Results 10-11

If you have problems accessing the Adobe PDF downloads then click here for help