Advice and Information Services

Housing Options (Stockton Borough Council)

Stratford House
11-12 Ramsgate
Stockton-on-Tees
TS18 1BS

Tel: 01642 528389
email: housing.advice@stockton.gov.uk
website: www.stockton.gov.uk

Services
Provides free advice and information on finding a home, homelessness and special needs housing. The Housing Options Service also manages the Gypsy Site on Bowesfield Lane. There are no referral procedures. A walk-in system applies from 1pm until 4pm daily. You will need to wait until an officer can see you.

First Contact Team (Health and Social Care)

Bath Lane
Stockton
TS18 2EQ

Tel: 01642 415030

Services
Advice and information and referrers to services provided by Health and Social Care. Also deal with out of hours homelessness. No referral is required and the service can be accessed by anyone. Out of hours the Emergency Duty Team can be contacted on 01642 631123

Opening Times
A telephone service is available from 8.30am until 5pm from Monday to Thursday and 8.30 am until 4.30pm on Fridays. Emergencies calls only please between 12pm and 2pm

SHELTER
0808 800444
email: info@shelter.org.uk
website: www.shelter.org.uk

Services
National organisation providing help, advice and support for homeless and badly-housed people. There is no referral necessary

Opening Times
Service available 8am until midnight, seven days a week

Stockton District Information and Advice Service (CAB)

Bath Lane
Stockton
TS18 2EQ

Tel: 01642 607445

Services
Provides free and confidential advice and information on a range of social welfare issues including benefits, debt, housing, employment, consumer matters, family and neighbourhood issues, NHS complaints and many other legal issues. There are no referral procedures and anyone can access the service.
Free confidential debt counselling service is available on different types of debt.

Opening Times
There is a telephone advice service available 9.30am until 3.30pm Monday to Thursday and from 9.30am until 12.30pm on Fridays. The number for this service is 01642 607445. There is also a drop-in service available from 9.30am until 12.30pm from Monday to Friday. Appointments can be made for the afternoon session.

Web Links

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