Concierge Services

The Concierge services main objectives are to provide comprehensive security facilities for council tenants, whereby members of society living in high/medium rise flats can live peacefully with their property protected by effective security. To this end, the Council and Tristar Homes Ltd. has invested a considerable amount of funding in major high rise block regeneration projects. The tenants of these premises now enjoy the highest standards of security but in a non-intimidating environment.

Main Duties

Control and monitor access and egress to the building.
Carry out regular patrols and static guarding.
Observe and report incidents within blocks and surrounding areas, including anti-social behaviour, noise pollution, fly-tipping and abandoned vehicles.
Reporting repairs - staff are available to call to flats to access problems - sort minor repairs, resetting trip switches and isolating water supply when leaks occur etc. Staff will also be available to report any further repairs to the appropriate agencies.
To contact and liaise with emergency services i.e. Fire, Police and Ambulance.
To work closely with outside agencies for the benefit of all tenants, i.e. Social Services, Doctors.
Carry out routine maintenance on blocks such as resetting boilers and (where applicable) testing fire alarm systems.