services A-Z Services Contact Us
A  A+  A++ 
First Contact
Adaptations for people with disabilities
Advocacy
Coming out of Hospital
Eligibility Criteria
Help with Housing
Independent Living
Money Help
Support at Home
Support Organisations
Support with Employment
Translation & Interpretation Service
Transport Getting Around
Related Content
Adults

First Contact

First Contact

Resolve- Refer - Redirect

First Contact is the access point for Stockton Borough Council's Children Education and Social Care services. We are here to help people to access the service they need. Our team is responsible for gathering the relevant information from people who feel they have a need for a service and meet the eligibility criteria. We can take the information from relatives, friends, or professionals, providing permission has been obtained from the person concerned. In the case of a child parental permission is required. We deal with requests for services for children and families, people with visual impairment, people with a physical disability, people with a learning disability and for elderly people.

We can also advise people if there is a more suitable agency to deal with their query, and provide contact numbers, if possible.


Our telephone lines are open from 8.30am until 5.00pm Monday to Thursday and 8.30am to 4.30pm on a Friday.

People can visit us at our offices, contact by telephone, send us an e-mail ( firstcontact@stockton.gov.uk ) or send their query on-line. Interpreters can be arranged if required.

After 5.00pm the Emergency Duty Team (EDT) takes over to deal with anything that cannot wait until the following day when our office re-opens. EDT send a report to First Contact of any contact made out of normal office hours. Contact telephone number for EDT: 08702 402994.

Online Services
Adults - Making a Comment, Compliment or Complaint to Health and Social Care - Online form to complete and return online, or an Adobe form to print, complete and return
Children - Making a Comment, Compliment or Complaint to Health & Social Care
Dial a Ride Application
Financial Assessment for Fairer Charging (non Residential) Form - Contribution towards the cost of living at home.
Financial Assessment for Residential Care Form
Request for Contact from Social Care - Online form to complete and return online, or an Adobe form to print, complete and return
Supported Lodgings Enquiry Form - Information pack available. Also an Online form to complete online, print, sign and return or an Adobe form to print, complete and return
Teenagers - Making a Comment, Compliment or Complaint to Health and Social Care
Who to Contact
First Contact Team
Bath Lane, Stockton-on-Tees. TS18 2DS
Tel: 01642 527764
Minicom: (01642) 527769
Email: firstcontact
@stockton.gov.uk


Map of Stockton and District Advice and Information Centre
Frequently Asked Questions
How do I access residential / nursing home care?
Who is assessed by the Older Peoples Team?
Who is the Home Care Service available to?
More FAQs>
 Site Map  Disclaimer  Privacy  Contact Us  A-Z Services  Help & Advice  © 2005 Stockton Council