First Contact
First Contact is the access point for Stockton Borough Council's Children, Education and Social Care services. We are here to help people to access the service they need.
Our team is responsible for gathering the relevant information from people who feel they have a need for a service and meet the eligibility criteria. We can take the information from relatives, friends, or professionals, providing permission has been obtained from the person concerned. In the case of a child parental permission is required.
We deal with requests for services for children and families, people with visual impairment, people with a physical disability, people with a learning disability and for elderly people.
We can also advise people if there is a more suitable agency (and contact details) to deal with a query.
Our telephone lines are open:
Monday to Thursday 8.30am until 5.00pm
Friday 8.30am to 4.30pm
Once we have closed for the day, or over the weekend and Bank Holidays, our Emergency Duty Team (EDT) takes over to deal with a situation that cannot wait until our re-opens. The EDT sends a report to First Contact of any contact made outside of our office hours.
The telephone number for the Emergency Duty Team is: 08702 402994.
People can visit us, contact us by telephone, email or by using the online query form. Our contact details are listed on left-side of this page.
An interpreter can be arranged if required.
Additional Resources
Online Services
- Adults - Making a Comment, Compliment or Complaint to Health and Social Care form - Online form to complete and return online, or an Adobe form to print, complete and return
- Children - Making a Comment, Compliment or Complaint to Health & Social Care form
- Dial a Ride Application form
- Financial Assessment for Fairer Charging (non Residential) Form form - Contribution towards the cost of living at home.
- Financial Assessment for Residential Care Form form
- Request for Contact from Social Care form - Online form to complete and return online, or an Adobe form to print, complete and return
- Supported Lodgings Enquiry Form form - Information pack available. Also an Online form to complete online, print, sign and return or an Adobe form to print, complete and return
- Teenagers - Making a Comment, Compliment or Complaint to Health and Social Care form
First Contact
Also see
Contact Us
Contact: First Contact Team
Wrensfield House,
Wrensfield Road,
Stockton-on-Tees
TS19 0AT
Tel: 01642 527764
Fax: 01642 527754
Minicom: (01642) 527769
Email:
firstcontact
@stockton.gov.uk
