Stockton-on-Tees Borough Council

Fair access to care services - What will the changes mean?

Fair Access to Care - what currently happens?  

Everyone who applies to receive adult social care services has their individual circumstances considered, using Government guidance about eligibility.

Stockton Council assess whether the person is able to live safely and independently at home. Their level of need is placed in one of four bands: Low, Moderate, Substantial, or Critical.

In Stockton, we currently provide social care for those people who have Moderate, Substantial, or Critical needs.  People with Low needs receive information and advice about where to receive support.

What will the changes mean?

Following the Cabinet decision, in the future people with the greatest needs will receive the most help.

The change means that from 1 April 2011, it is only those people who are assessed as having Substantial or Critical needs will receive adult care services.  

Those who are assessed as having Low or Moderate needs will be offered advice and information on where to receive support and access to other community-based services.   These could include voluntary organisations, carer groups, lunch and friendship groups.  

If you are already receiving help we will look carefully at your situation. We will not withdraw services unless it was safe to do so. A re-assessment will be undertaken to review your level of need and we would discuss with you your future options around care and support.  

If you have any issues regarding the services that you currently receive, please contact the First Contact Team.