Stockton-on-Tees Borough Council

Online Services

• Adult Care form - Adult Social Care Online Services

G01. List of information leaflets

This leaflet lists all Adult Social Care related leaflets that are available for you to order.

• G1 in Adobe PDF format 182 KB

G02. First Contact - How to Contact us for Help

This leaflet details how our First Contact service may be able to help you. It explains how to contact us and what happens when you do.

• G2 in Adobe PDF format 89 KB

G03. Fair Access to Care Services - When we will provide support services

This leaflet explains the eligibility criteria rules used when assessing your needs and how we decide if you qualify for services.

• G3 in Adobe PDF format 160 KB

G04. Services for Adults Explained

This brochure explains how support is provided to adults living in Stockton-on-Tees who need our services. It provides information on who we are and how we will work with you to support your independence and well-being. It is intended to provide you with an overview of what we do and signpost you to more detailed information.

• G4 in Adobe PDF format 462 KB

G05. Fairer charging for non-residential services

This leaflet details the financial assessment undertaken in order to determine your ability to contribute to the cost of your community based services. It sets out how the assessment is undertaken and how your income, savings and personal expenditure is taken into account.

• G5 in Adobe PDF format 183 KB

G06. Paying for residential care

This leaflet details the financial assessment undertaken in order to determine your ability to contribute to your care home or nursing home service. It sets out how the assessment is undertaken and how your income, savings and expenditure is taken into account.

• G6 in Adobe PDF format 183 KB

G07. Guide to charges for residential accommodation for people with property

This leaflet outlines the circumstances under which the value of your home is taken into account when assessing your ability to contribute to the costs of your care home service. It also sets out how the contribution due from the sale of your home may be deferred until you sell your home or leave residential care.

• G7 in Adobe PDF format 145 KB

G08. Comments, commendations, complaints

This leaflet covers how you can let us know what you think about the services you receive. It lets you know how we will deal with your representation and how we will respond to you.

• G8 in Adobe PDF format 171 KB

G09. Safeguarding vulnerable adults in Teesside

This leaflet sets out the types of harm and abuse which vulnerable adults could be experiencing and what you can do if you come across this.

• G9 in Adobe PDF format 1245 KB

G10. Help outside office hours

This leaflet details the work of the out of hours emergency duty service. It details the circumstances under which the service can be contacted, how to do this and what will happen next.

• G10 in Adobe PDF format 101 KB

G11. Your Care Record

This leaflet explains why we need to ask for your personal information, how that information will be used and how you can see your care record.

• G11 in Adobe PDF format 140 KB