Energy Complaints

Consumer Direct is the government-funded telephone and online service offering information and advice on consumer issues.

Consumer Direct is funded by the Office of Fair Trading and delivered in partnership with Local Authority Trading Standards Services.

Consumer Direct has:

  • dedicated telephone and email helplines
  • Has a close relationship with the Office of Fair Trading.
  • Working relationship with other independent bodies.
  • Advice on how to complain, if you're not happy with a service.

You can Contact Consumer Direct on 08454 040506 or email.