How Care For Your Area is Performing

Performance is monitored closely in Care For Your Area Services to ensure that we are making the best use of the resources available to us but, more importantly, so that we are delivering the range of services which is required by the residents, visitors and businesses within the Borough.

Listed below are some key areas of our performance which shows how we have performed over a period of time as well as our targets for the coming year. We would always welcome the views of those who access our services so if you would like to make a comment or suggestion which would enable us to improve on the quality of what we do, please take the time to contact us; we would be more than happy to hear from you.

Indicator	Performance at 2009/2010	Performance at 2010/2011	Target Performance for 2011/2012
Customer Satisfaction with Refuse Collection	92.25%	92.25%	>90%
Customer Satisfaction with Street Cleansing	80.83%	82.5%	>80%
Customer Satisfaction with Recycling Services	90.60%	98.08%	>90%
Customer Satisfaction with Horticultural Services	82.91%	80.08%	>80%
Customer Satisfaction with Highway Maintenance	74.5%	78.91%	>80%
Customer Compliments Received	300	451	Est 300
Non-Collections of Refuse (per 100,000 scheduled collections)	0.47	0.20	<1
% of randomly selected areas of council land cleansed to an acceptable standard	96%	98.34%	95%
Average time to remove fly-tipped waste	0.98 days	0.94 days	<1 day