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How Care For Your Area is Performing
Harold Wilson Recreation Ground
How Care For Your Area is Performing
Joint Waste Management Strategy
Our Commitment to You
Tees Valley Joint Waste Management Strategy - Consultation on Scoping Report
What you can expect from us

How Care For Your Area is Performing

Performance is monitored closely in Care For Your Area Services to ensure that we are making the best use of the resources available to us but, more importantly, so that we are delivering the range of services which is required by the residents, visitors and businesses within the Borough.

Listed below are some key areas of our performance which shows how we have performed over a period of time as well as our targets for the coming year. We would always welcome the views of those who access our services so if you would like to make a comment or suggestion which would enable us to improve on the quality of what we do, please take the time to contact us; we would be more than happy to hear from you.

IndicatorPerformance as at 2005/2006Performance at 2006/2007Target for 2007/2008
Customer Satisfaction with Refuse Collection92%91.75%>90%

Customer Satisfaction with Street Cleansing

76%76.91%>75%
Customer Satisfaction with Recycling Services91.5%89.33%90%
Customer Satisfaction with Horticultural Services80%81%>80%
Customer Satisfaction with Highway Maintenance69.96%69.69%>70%
Customer Compliments Received535368Est 400
Non-Collections of Refuse (per 100,000 scheduled collections)2.922.55Est 2.60
% of randomly selected areas of council land cleansed to an acceptable standard96%95%>95%
Average time to remove fly-tipped waste0.91 days0.98 days<1 day
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