Stockton Council customer service standards

At Stockton Council we are committed to putting our customers at the heart of everything we do.

Our high standards support the right of all customers to expect excellent levels of service. We are achieving this through:

Customer Insight: developing an in depth understanding of our customers needs;
Organisational Culture: ensuring that those who work for us are professional and demonstrate positive attitudes and values;
Information and Access: keeping our customers informed, providing reliable, accurate and detailed information;
Service Delivery: setting and monitoring standards, keeping promises and managing problems that arise;
Quality and Timeliness: providing a speedy service whilst not forgetting the need for high quality;
Service Equality: meeting individual needs, ensuring that our services are fully available to all.

Stockton Council customer service charter

We aim to:

Provide a polite, friendly, helpful and professional service
Ensure that you are treated fairly and not discriminate against you
Make our services easily accessible
Complete enquiries at first point of contact
When we are unable to help, to help you find out who can
Ask for your views and comments
Deal with problems fully and learn from any mistakes
Protect your privacy
Provide clean and comfortable facilities
Help you if you have difficulty communicating with us

In return....

We expect you not to us aggressive, threatening or offensive behaviour towards our staff who have the right to work in a safe environment. We will take action against those who do behave in this manner.

Full details of our customer service standards and targets is available online.