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Telephone Contact Centre
Contact Centre Service Standards
Contact Centre Team Charter

Telephone Contact Centre

The Councils new Contact Centre is based within Municipal Buildings, Stockton.

When people call any of the numbers below they will be put in touch with a Customer Services Officer who can take care of many Council enquiries there and then.

More Services will be brought into the Contact Centre during the course of this year.

The numbers to remember:

Council Tax and Business Rates – (01642) 397108

Housing Benefits - (01642) 393829

Care for your Area - (01642) 391959

Private Sector Housing - (01642) 527797

School Admissions and Free School Meals - (01642) 526605

Calls to the Contact Centre are all charges at a local rate.

If you want to email us:

Council Tax - council.tax@stockton.gov.uk

Business Rates - business.rates@stockton.gov.uk

Housing Benefits - benefits.section@stockton.gov.uk

Care for your Area - careforyourarea@stockton.gov.uk

Private Sector Housing - privatesectorhousing@stockton.gov.uk

School Admissions- schooladmissions@stockton.gov.uk

Free School Meals - freeschoolmeals@stockton.gov.uk

Our opening times:

8am – 6pm, Monday to Wednesday

8am – 7pm, Thursday

8am – 5:30pm, Friday

10am – 1pm, Saturday

Who to Contact
Customer Services
Church Road, Stockton-on-Tees
TS18 1LD
Tel: 01642 393939
Fax: 01642 524800
Minicom: 01642 605569
Email: customercomments
@stockton.gov.uk


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