Stockton-on-Tees Borough Council

Care Call

Care Call provides an emergency response service at the touch of a button 24/7, 365 days a year.

A small, discrete alarm unit linked to the phone gives a very quick contact to Stockton's state-of-the-art Security Centre, whose highly trained officer will then respond via the telephone or in person. It is easy to install with no disruption to the user's life.

We can call emergency services, doctors, friends and relatives, and when necessary send our mobile officers to you for assistance.  While you wait for someone to arrive, our staff will maintain contact with you.

Care Call offers a range of options to suit many needs.  If you would like to discuss your requirements or see a free, no obligation demonstration, do not hesitate to contact us.

The Care Call service costs £3.70 (plus VAT) per week and payment can be made by: 

• Direct Debit
• Cash payment
• Cheque
• Stockton Borough Council's Telephone payment line
• Online

In addition a key holding facility is now available. You can enjoy peace of mind for only 50p (plus VAT) per week - thousands of people from across the Stockton Borough already benefit from this high quality, great value service.

We work closely with other agencies, such as the Police, Social Services and many Registered Social Landlords and with this in mind we can tailor a package to suit the needs of clients.

Telecare and domiciliary care packages

Our telecare packages may useful to people who wish to remain independent in their own homes. The service also provides specific domiciliary care packages to clients' individual needs. Care Call is required to meet strict guidelines issued by the Care Quality Commission.

Web Links

Stockton Council is not responsible for the content of external websites.

• Age UK
• Telecare Services Association
• Care Quality Commission
• George Hardwick Foundation - support for carers
• Cleveland Fire Brigade
• Cleveland Police - Contact