Council Tax Standards - How we are performing

Taxation Service Standards

What did we did in 2008/2009 and how well did we do it?

Standard: To see visitors in reception within 4 minutes of arrival.

Performance: We dealt with 1,500 visitors to our reception area, 98.5% were seen within 4 minutes of arrival

Standard: To ensure that all bills issued are accurate.

Performance: We issued over 143,000 bills, 98.5% of those monitored were issued correctly

Standard: To amend your account within 10 days of receiving the information

Performance: We processed 54,000 amendments 98.2% of which were actioned within 10 days

Standard: To issue a refund within 5 working days.

Performance: We issued 5,900 refunds 99.8% of refunds were issued within 5 days

Standard: To collect 99.7% of Business Rates

Performance: We collected 99%

Standard: To collect 97.3% of Council Tax

Performance: We collected 97%

The Taxation Service is committed to improving performance, the management team meets on a monthly basis and identifies any dips in performance and addresses these to promote continued improvement. We have not quite achieved the collection levels we achieved in 2007/2008. The credit crunch has affected many households and businesses and to help our customers we have agreed longer term payment arrangements where appropriate which has impacted on in-year collection levels. We will continue to monitor collection levels throughout the year.