Stockton-on-Tees Borough Council

Customers with special needs

• 'Talking Bill' Service is available for customers who have problems reading and understanding their bills and letters
• Private interview facilities
• Disabled and wheelchair access
• Minicom and loop systems
• 24 hour answerphone service
• Freephone links to other Council offices
• Home visits for the elderly and disabled
• Information on floppy disk and in large print
• Documents transcribed to braille
• Documents translated to Urdu and other languages
• Translation service