Stockton-on-Tees Borough Council

Customer Care

Staff in Stocktons Council Tax office are dedicated to providing the best possible service for its customers. We have in place a wide range of services, procedures, standards and targets to help ensure your needs are met.

During 2008/2009 we received;

· 78 Compliments

· 19 Comments

· 8 Complaints

We have used this information to make improvements to our service.

As a result of what you said we have:

- Increased staff training and ensure training is provided in a consistent manner to reduce the risk of error in administering accounts.

- Reviewed and improved procedures for the submission of claims in bankruptcy.

- Reviewed and improved stationery issued by the department.

The Taxation Division is committed to offering a high standard of service. Occasionally though we will get things wrong. If you are not happy with the service you have received or you have a problem you want to talk about please let us know.

We will consider your complaint carefully and respond promptly. For further information about our complaints procedure please telephone Michelle Connolly, the Division's commendations, comments and complaints officer on 01642 526827.